Terms of Purchase

Terms of Purchase for Medigitalnow

Welcome to Medigitalnow. These Terms of Purchase govern your purchase of products from our website (Medigitalnow). By placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase.

1. Order Placement and Acceptance

  • When you place an order through our website, you are making an offer to purchase the selected products. We reserve the right to accept or reject your order in whole or in part, for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.
  • If your order is accepted, we will send you an order confirmation email containing details of your purchase, including the order number, items ordered, total amount (in USD), and shipping information. This email constitutes our acceptance of your order, and a binding contract will be formed at this point.

2. Pricing and Payment

  • All product prices on our website are displayed in USD (United States Dollars) and are inclusive of applicable taxes, unless stated otherwise. Shipping costs will be calculated and added to your order total at checkout.
  • We accept major credit cards (Visa, Mastercard, American Express, etc.) and other payment methods as indicated on our website. By providing payment information, you warrant that you are authorized to use the payment method and that all information provided is accurate.
  • We reserve the right to correct pricing errors on our website. If a pricing error is identified after your order is placed, we will notify you promptly and offer you the option to cancel the order or proceed at the corrected price.

3. Shipping and Delivery

  • Processing Time: Orders are typically processed and shipped within 1–3 business days from the date of order confirmation, excluding weekends and holidays.
  • Delivery Time: Once shipped, delivery is estimated to take 6–12 business days to most destinations worldwide. This timeframe is an estimate and may be affected by factors beyond our control, such as customs delays, weather conditions, or postal service disruptions.
  • Shipping Methods: We use reliable third-party shipping carriers to deliver your orders. Tracking information will be provided via email once your order has been shipped, allowing you to monitor the progress of your delivery.
  • Risk of Loss: The risk of loss or damage to products passes to you upon delivery. Please inspect your order upon receipt and notify us immediately of any issues (see Section 5 for details).

4. Returns and Refunds

4.1 Return Policy

  • We offer a 60-day return period for most products. To be eligible for a return, the product must be unused, in its original condition (including tags, packaging, and all accessories), and returned within 60 days of the delivery date.
  • Certain items may be ineligible for return, such as personalized or custom-made products, or items marked as "final sale." This will be clearly indicated on the product page.

4.2 Return Process

  • To initiate a return, please contact our customer service team at info@medigitalnow.net with your order number and reason for return. We will provide you with a return authorization number and instructions for shipping the item back to us.
  • You are responsible for the cost of return shipping, unless the return is due to a defect in the product or an error on our part (e.g., wrong item shipped). In such cases, we will reimburse reasonable return shipping costs upon receipt and verification of the issue.

4.3 Refund Process

  • Once we receive and inspect the returned item (and confirm it meets the return criteria), we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase, in USD.
  • Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. Product Information and Availability

  • We strive to provide accurate descriptions, images, and specifications for all products on our website. However, we do not warrant that product descriptions or images are error-free, complete, or current. Colors may vary slightly due to differences in monitor settings.
  • Products are subject to availability. If a product you ordered is out of stock, we will notify you as soon as possible and offer you the option to cancel the order for a full refund or substitute with a similar product (with your consent).

6. Limitation of Liability

  • To the maximum extent permitted by law, Medigitalnow shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products, including but not limited to loss of profits, loss of data, or inconvenience, even if we have been advised of the possibility of such damages.
  • Our total liability for any claim arising from your purchase shall not exceed the total amount paid by you for the relevant product(s).

7. Governing Law and Disputes

  • These Terms of Purchase shall be governed by and construed in accordance with the laws of Milan, Italy, without regard to its conflict of law principles.
  • Any dispute arising out of or relating to these terms or your purchase shall be resolved through negotiation in good faith. If a resolution cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the courts of Milan, Italy.

8. Changes to These Terms

  • We reserve the right to modify these Terms of Purchase at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or placement of orders after the effective date of changes constitutes your acceptance of the revised terms.

9. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact our customer service team:
  • Address: Me Digital Now, Via foffy 12, 75100 Milano Milan, Italy