Shipping Policy

Shipping Policy of Medigitalnow

Thank you for choosing Medigitalnow for your dress purchases. This Shipping Policy outlines the details of our shipping process, including delivery timelines, costs, and related terms. By placing an order with us, you acknowledge and agree to the following provisions.

1. Shipping Destinations

We ship our products to locations worldwide. Whether you’re in Italy, the United States, or any other country, we strive to deliver your order efficiently. Please note that some remote areas may have extended delivery times or additional shipping fees, which will be communicated to you during checkout.

2. Order Processing Time

  • Processing Period: After you place an order, our team works to process and prepare it for shipment within 1–3 business days (excluding weekends and holidays). This includes verifying payment, checking product availability, and packaging your items securely.
  • Order Confirmation: Once your order is processed and shipped, you will receive a confirmation email with tracking information. If there are any delays in processing your order (e.g., due to high demand or product availability issues), we will notify you via email as soon as possible.

3. Delivery Timeframes

  • Estimated Delivery: Following shipment, the estimated delivery time for most destinations is 6–12 business days. This timeframe is calculated from the date your order is shipped (not the date it is placed) and is based on standard shipping methods.
  • Factors Affecting Delivery: Delivery times may vary due to circumstances beyond our control, such as:
    • Customs processing delays (for international shipments).
    • Local postal service disruptions.
    • Weather conditions or natural disasters.
    • Public holidays in the destination country.
We recommend allowing additional time for delivery during peak seasons (e.g., holidays) when shipping carriers may experience higher volumes.

4. Shipping Costs

  • Calculation of Fees: Shipping costs are determined based on the destination, package weight, and shipping method selected. These costs will be clearly displayed during the checkout process before you finalize your order. All shipping fees are quoted in USD (United States Dollars).
  • Free Shipping Promotions: From time to time, we may offer free shipping promotions for orders that meet a minimum purchase threshold. Details of such promotions will be clearly stated on our website and will apply to standard shipping only, unless otherwise specified.

5. Shipping Methods

We partner with reputable international shipping carriers to ensure reliable delivery of your orders. The specific carrier used for your shipment will depend on the destination and the shipping method selected. Common carriers include but are not limited to DHL, FedEx, UPS, and national postal services.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery on the carrier’s website.
  • If you do not receive tracking information within 4 business days of placing your order, please contact our customer service team at info@medigitalnow.net for assistance.

7. Customs and Duties

  • For international shipments, your order may be subject to import duties, taxes, or customs fees, which are levied once the package reaches your country. These charges are the responsibility of the recipient and are not included in the product price or shipping fees.
  • Medigitalnow is not responsible for estimating or collecting customs duties or taxes. We recommend checking with your local customs office for information on applicable charges before placing your order.

8. Undelivered Packages

  • If a package is returned to us as undeliverable (e.g., due to an incorrect address, recipient unavailability, or refusal to accept), we will notify you via email. You may choose to have the package reshipped (at an additional shipping cost) or request a refund (excluding the original shipping fees).
  • To avoid delivery issues, please ensure that your shipping address is accurate and complete when placing your order. We are not liable for delays or non-delivery caused by incorrect address information.

9. Contact Us

If you have any questions or concerns about your shipment, please contact our customer service team:
  • Address: Me Digital Now, Via foffy 12, 75100 Milano Milan, Italy
We are committed to providing transparent and reliable shipping services to ensure your order arrives safely and on time.